14. Refund and Cancellation Policy
14.1 Subscription-Based Services
- Pickademy offers subscription-based plans providing access to premium features and services.
- Subscriptions are activated immediately upon successful payment unless otherwise specified.
14.2 No Refund Policy (Service Active and Functional)
- Once a subscription plan is activated and the Pickademy platform is accessible and functioning as intended, no refunds shall be issued for the subscription period.
- Dissatisfaction with recommendations, outcomes, preferences, or results shall not be considered valid grounds for a refund.
14.3 Cancellation and Non-Renewal
- Users may cancel or disable auto-renewal at any time before the expiry of their current subscription period.
- Cancellation will take effect at the end of the current billing cycle, and access will continue until expiry.
- No partial or full refunds shall be issued for unused time when cancellation is initiated by the user.
14.4 Pro-Rata Refunds (Exceptional Circumstances)
- In the event Pickademy discontinues the platform or permanently stops providing paid services due to internal reasons, a pro-rata refund for the unused subscription period may be issued.
- Pro-rata refunds, if applicable, shall be calculated based on the remaining unused days of the active subscription.
14.5 Stop of Payment or Platform-Level Failure
- If services are unavailable for a continuous and material duration due to a verified platform-level failure attributable solely to Pickademy, eligible users may receive a pro-rata refund.
- Temporary outages, maintenance windows, or third-party service disruptions shall not qualify as service failure.
14.6 Mode of Refund
- All eligible refunds shall be credited back to the original mode of payment used at the time of subscription.
- Pickademy shall not be responsible for delays caused by banks, payment gateways, or financial institutions.
14.7 Chargebacks and Payment Disputes
- Users agree not to initiate chargebacks or payment disputes without first contacting Pickademy support.
- Any misuse of chargeback mechanisms may result in immediate account suspension and denial of future services.
14.8 Amendments to Policy
- Pickademy reserves the right to modify this Refund and Cancellation Policy at any time.
- Changes shall be effective immediately upon publication on the website.
14.9 Governing Law and Jurisdiction
- This Policy shall be governed by the laws of India.
- Courts located in Rajkot, Gujarat shall have exclusive jurisdiction.